Terms and conditions
The general conditions of sale are the standard ones of mail order followed by the major national sites and required for customer protection.
All prices on the website are inclusive of VAT and excluding shipping costs and cash on delivery costs. Prices are inclusive of the cost of packaging.
The purchase invoice will be issued after receipt of the goods by the customer, each customer is required to print the invoice directly from his account. The customer can also specify billing information other than shipping information.
By Margo the order will be processed unless impeded by force majeure.
On the part of Margo it will be made all efforts to ensure that the goods are delivered within the deadlines confirmed. margocollection.shop will not be responsible for any damage or loss resulting from non-delivery or delayed delivery. The customer can request the cancellation of orders that, by the confirmed delivery date, have not yet been processed or withdraw from the purchase within 14 days after delivery. Margo may cancel the order at any time in the event of an unexpected exhaustion of the goods.
Any flaws and defects in the goods or requests for returns must be reported within 14 days of arrival.
Returns must be authorized by Margo .
General conditions applied to online sales on the site and pre-contractual information
The Buyer expressly and preliminarily declares to make the purchase for purposes unrelated to the commercial or professional activity exercised.
Art. 1 - Definitions
1.1. The expression "online sales contract" means the sales contract relating to the Seller's movable tangible assets, stipulated between them and the Buyer in the context of a remote sales system through telematic tools, organized by the Seller .
1.2. The term "Buyer" means the consumer who is a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
1.3. The expression "Seller" means the person indicated in the epigraph or the person providing the information services.
Art. 2 - Object of the contract
2.1. With this contract, respectively, the Seller sells and the Buyer remotely purchases the movable tangible goods indicated and offered for sale on the website www.margocollection.shop via telematic tools.
Art. 3 - Methods of stipulating the contract
3.1. The contract between the seller and the Buyer is concluded exclusively through the Internet by accessing the Buyer at www.margocollection.shop where, following the procedures indicated, the Buyer will formalize the purchase contract. of the goods referred to in point 2.1 of the previous article.
Art. 4 - Conclusion and effectiveness of the contract
4.1. The purchase contract is concluded through the exact compilation of the request form and the consent to the purchase expressed through the adhesion sent online, after viewing a web page summarizing the order, printable, in which the details are reported of the purchaser and of the order, the price of the purchased goods, the shipping costs and any additional accessory charges, the methods and terms of payment, the address where the goods will be delivered, the delivery times and the existence of the right of withdrawal.
4.2. When the Seller receives the order from the Buyer, he sends a confirmation e-mail or displays a printable order confirmation and summary web page, which also contains the data recalled in the previous point.
4.3. The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.
Art. 5 - Methods of payment and reimbursement
5.1. Any payment by the Buyer can only be made by means of one of the methods indicated in the appropriate web page by the Seller.
5.2. Any reimbursement to the Buyer will be credited through one of the methods proposed by the Seller and chosen by the Buyer, in a timely manner and, in case of exercise of the right of withdrawal, at the latest within 30 days from the date on which the Seller became aware of the withdrawal itself.
5.3. All communications relating to payments take place on a specific line of the Seller protected by an encryption system. The Seller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.
Art. 6 - Delivery times and methods
6.1. The Seller will deliver the selected and ordered products, in the manner indicated on the website at the time of the offer of the goods, as confirmed in the e-mail referred to in point 4.2.
6.2. Shipping methods, times and costs are clearly indicated and highlighted in the SHIPPING section.
Art. 7 - Prices
7.1. All sales prices of the products displayed and indicated on the website are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc
7.2. The sale prices, referred to in the previous point, include VAT and any other tax. Shipping costs and any additional charges (e.g. customs clearance), if present, even if not included in the purchase price, must be indicated and calculated in the purchase procedure before the Buyer places the order and are contained in the web page summarizing the order placed.
7.3. The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.
Art. 8 - Limitation of liability
8.1. The Seller assumes no responsibility for disservices attributable to force majeure if it fails to execute the order within the time stipulated in the contract.
8.2. The Seller cannot be held liable to the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its own control or that of its suppliers.
8.3. Furthermore, the Seller will not be liable for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Buyer is only entitled to a full refund of the price paid and any additional charges incurred. .
8.4. The Seller assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, for the payment of the purchased products, if it proves that it has taken all precautions. possible on the basis of the best science and experience of the moment and on the basis of ordinary diligence.
8.5. In no case can the Buyer be held responsible for delays or errors in payment if he proves that he has made the payment in the times and methods indicated by the Seller.
Art. 9 - Obligations of the Buyer
9.1. The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.
9.2. The information contained in this contract has, however, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before confirming the purchase.
Art. 10 - Right of withdrawal
10.1. In any case, the Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days, starting from the day of receipt of the purchased good.
10.2. If the Buyer decides to exercise the right of withdrawal, he must notify the Seller by e-mail to the email address firstname.lastname@example.org within the following 48 hours.
10.3. The return of the goods must in any case take place at the latest within 30 days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.
10.4. The only costs payable by the Buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Seller.
10.5. The Supplier will refund the entire amount paid by the Buyer within 30 days of receipt of the notice of withdrawal.
10.6. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.
Art. 11 - Causes of termination
11.1. The obligations referred to in point 10.1, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Seller in point 6, have an essential character, so that, by express agreement, the non-fulfillment of only one of these obligations, if not determined by chance or force majeure, will result in the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial decision.
Art. 12 - Protection of confidentiality and processing of the Buyer's data
12.1. The Seller protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the General Data Protection Regulation (GDPR) in force since 25 May 2018 and previous legislation (Legislative Decree 30 June 2003, n.196) .
12.2. The personal and fiscal data acquired directly and / or through third parties by the Seller, the data controller, are collected and processed electronically, in relation to the processing methods with the aim of registering the order and activating the procedures for it to the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relations to the extent necessary to best perform the requested service (Article 24, paragraph 1, letter b, legislative decree 196/2003).
12.3. The Seller undertakes to treat the data and information transmitted by the Buyer confidentially and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be exhibited only at the request of the judicial authority or other authorities authorized by law.
12.4. Personal data will be communicated, after signing a commitment to confidentiality of the data, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract (example: courier) and communicated exclusively for this purpose.
12.5. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failing this, the Buyer's request cannot be processed.
12.6. The owner of the collection and processing of personal data is the Seller, to whom the Buyer can address any request at the headquarters or via email to email@example.com.
If you are an EEA resident, you have the following data protection rights:
12.7 If you wish to correct, update or request the deletion of your personal information, you can do so at any time by sending an email to firstname.lastname@example.org
12.8 Furthermore, you can object to the processing of your personal data or request the portability of your personal information. Again, you can exercise these rights by sending an email to email@example.com
12.9 You have the right to refuse marketing communications. You can exercise this right by clicking on the unsubscribe link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by sending an email to firstname.lastname@example.org
Art. 13 - Communications and complaints
13.1. Written communications directed to the Seller and any complaints will be considered valid only if sent by email to the following address email@example.com . The Buyer indicates in the registration form his residence or domicile, the telephone number or the e-mail address to which he wishes the Seller's communications to be sent.
Art. 14 - Settlement of disputes
14.1. All disputes arising from this contract will be referred to the Milan Chamber of Commerce and resolved according to the Conciliation Regulations adopted by the same.
14.2. If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the Purchaser, mandatory pursuant to art. 33, paragraph 2, lett. u) of Legislative Decree 206/2005.
Art. 15 - Applicable law and referral
15.1. This contract is governed by Italian law.